Reference

Our Legal Framework and What You Need to Know

When you open an account at makoto login, your data, payments and account access are governed by clear terms that depend on local law where access is permitted.

Access depends on local lawData encrypted and verifiedWithdrawal terms spelled out

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Terms That Govern Your Play

makoto login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with makoto login is subject to our platform terms, which apply where local law permits your access. We retain your account data—name, email, payment history and game activity—to process withdrawals, prevent fraud and comply with regional regulations. Deposits via DANA, OVO, GoPay and QRIS

1
are logged for reconciliation. Your data is encrypted in transit and at rest; we do not sell it to third parties. Withdrawals are verified against your deposit method before clearing. If you wish to request changes to your data, close your account or retrieve your records,
2
contact our support team via the channels listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Our Legal and Support Team

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team responds in seconds during operating hours, available seven days a week to answer account, payment and policy questions.

Email Support

Send queries to our support address and expect a response within 24 hours. Email is the best channel for data-access requests, account closure and formal complaints.

Phone Line

Call our Jakarta office Monday to Friday, 08:00 to 22:00 Jakarta time. Our team handles withdrawal disputes, account verification and urgent account lockouts.

HOW WE PROTECT YOU

Data Security, Cookies and Your Account Control

Encrypted Wallet

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment credentials are never stored on our servers; each transaction is verified through your bank or e-wallet provider directly.

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure for legal compliance. Game logs, deposits and withdrawals are retained per local law where access is permitted.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can clear cookies in your browser settings; log-out will end your session immediately.

Account Security

Your password is hashed using industry-standard encryption. Enable two-factor authentication via your account settings for an extra layer. Never share your PIN or login details with anyone, including our team.

Withdrawal Verification

Before any payout clears, we verify your withdrawal request against your deposit method. This process usually takes 1–3 business days. Disputes are resolved through our support team with full transaction records.

Data-Access Requests

You have the right to request a copy of all data we hold about you. Submit the request via email and we will provide it within 14 days in a portable format you can download.

Your Questions About Terms, Data and Rights

Your account is marked inactive and your data is retained for seven years to comply with local regulations and to handle any withdrawal disputes. You cannot reactivate a closed account; you must open a new one. Your data is never deleted sooner than required by law.

Yes. We encrypt all payment transactions and never store your payment credentials on our servers. Each deposit is verified through your bank or e-wallet provider. We match every deposit to your account and flag any mismatches for fraud prevention.

Absolutely. Contact our support team via email and request your full transaction history. We provide it within 14 days as a downloadable file with all deposits, withdrawals, gameplay and account changes listed by date.

Withdrawals are verified against your account within 24 hours, then sent to your chosen payment method. DANA, OVO and GoPay transfers usually clear within 1 to 3 business days. Bank transfers may take longer depending on your bank.

Contact our support team immediately with the transaction ID and date. We investigate all disputes within 72 hours and work with your payment provider to resolve the issue. Refunds are processed back to your original deposit method.

No. We never sell your personal data. We share only what is necessary with payment processors to verify deposits and process withdrawals, and with legal authorities where local law requires it. Your gameplay and account data remain ours alone.

Change your password immediately and call our Jakarta phone line or use live chat to lock your account. Do not make any withdrawals. Our team will review your recent activity and help you regain secure access within hours of your report.

Our Legal Framework and What You Need to Know

How to Contact Our Legal and Support Team

Live Chat

Email Support

Phone Line

Data Security, Cookies and Your Account Control

Encrypted Wallet

Data Retention

Cookies and Tracking

Account Security

Withdrawal Verification

Data-Access Requests

Your Questions About Terms, Data and Rights

01 What happens to my data if I close my account?

02 Are my DANA, OVO, GoPay and QRIS payments secure?

03 Can I request a record of all my transactions?

04 How long does a withdrawal take?

05 What if I dispute a charge on my account?

06 Do you sell my data to third parties?

07 What should I do if I think my account is compromised?

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