Reference

How We Protect Your Privacy on makoto login

When you open an account with us, your personal information — from your login details to your payment history — stays secure and private.

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makoto login How We Protect Your Privacy on makoto login
PRIVACY HELP

Contact Us About Your Privacy Rights

Team online

Live Chat Support

Reach our privacy team via in-app chat weekdays 08:00–23:00 and weekends 10:00–21:00 Jakarta time. We respond to data access requests and privacy questions within 24 business hours.

Email Support

Send privacy requests, data deletion forms and account-security concerns to [email protected]. We'll acknowledge receipt within 48 hours and work through your request according to local law timelines.

Account Settings

Log in to your account, go to Profile > Privacy & Security to review what data we hold, download your information export, or update your consent preferences for cookies and communications.

DATA SECURITY

How We Keep Your Account & Payments Safe

Login Security

Your account password is encrypted on our servers and never stored in plain text. We monitor login activity in real time; if we spot unusual access from a new device or location, we'll notify you immediately via email and ask you to confirm the login.

Payment Protection

When you deposit via DANA, OVO, GoPay or QRIS, payment details are transmitted through encrypted channels and verified against your registered bank account. We keep transaction records for seven years for fraud prevention and audit compliance.

Withdrawal Verification

Every withdrawal request is manually verified before processing. We cross-check the receiving bank account against your original registration details and require your account password to confirm the transaction.

Cookie & Tracking

We use session cookies to keep you logged in securely and analytics cookies to understand how you navigate the platform. You can disable non-essential cookies in your browser; session cookies are required for account access and cannot be turned off.

Data Retention

We retain your account data for as long as your account is active, plus three years after closure for tax and legal compliance. Personal data collected for marketing is deleted within 12 months of your opt-out request.

Privacy Updates

If we update this privacy policy, we'll notify you via email and in-app message at least 14 days before changes take effect. Your continued use of makoto login after the effective date means you accept the updated terms.

Frequently Asked Questions About Your Data

We require your full name, date of birth, email address, phone number and residential address in Indonesia. During your first deposit via DANA, OVO, GoPay or QRIS, we'll verify your bank account name matches your registered account name to prevent fraud.

Yes. Log into your account, go to Profile > Privacy & Security and select 'Download My Data'. We'll compile your account history, transaction records, login logs and communication records into a file within seven business days.

We retain all transaction records for seven years to comply with Indonesia's financial reporting and anti-money-laundering regulations. After seven years, payment data is archived separately and kept for ten years for potential audit purposes, then deleted.

Only you, through your login, and our internal fraud and compliance team. Payment records are shared with your bank only for settlement purposes. We never sell your data to third-party advertisers or gaming networks without explicit written consent.

Your account and associated personal data will be deactivated immediately. We retain encrypted records of transactions and identity verification for three years for legal and tax compliance. You can request full deletion after the three-year window.

Yes. We use essential cookies to keep you logged in securely and analytics cookies to track how you navigate the lobby. You can manage cookie settings in your browser; essential cookies cannot be disabled as they are required for account security and payment processing.

We comply with lawful requests from Indonesian financial regulators, tax authorities and law enforcement. Where local law permits, we will disclose account information if presented with a valid warrant or regulatory order; we aim to notify you of such disclosure except where law forbids it.